FAQ :: Open Beatz Shuttle 2026

Frequently Asked Questions

Do I have to book outbound and return together? ¶

No, you can book your outbound and return journeys completely independently. This gives you full flexibility to decide when you arrive and leave.
Can I buy multiple tickets in one order? ¶

Yes, you can easily purchase multiple tickets for yourself and your friends in a single order. Each person receives their own ticket with a unique QR code.
Until when can I buy tickets? ¶

You can purchase tickets as long as seats are available – even shortly before departure. However, we recommend booking early as popular departure times may sell out quickly.
Which payment methods are accepted? ¶

We accept credit cards (Visa, Mastercard), PayPal, instant bank transfer, and other common payment methods. Available options will be displayed at checkout.
Will I receive an invoice? ¶

Yes, you will automatically receive an invoice via email together with your booking confirmation.

Is my ticket personalized or transferable? ¶

Tickets are not personalized and can be transferred to other people. Please note that each QR code can only be scanned once.
Do I need to print my ticket? ¶

No, you can show your ticket digitally on your smartphone. Just make sure the QR code is clearly visible. If your phone battery is low, we recommend a printout as backup.
Can I board/exit at a different stop than booked? ¶

No, your ticket is only valid for the boarding/exit point selected during booking. Please make sure to choose correctly when booking.

Can I change my ticket to a different day or time? ¶

No, rebooking is unfortunately not possible. Please make sure to select the correct day and time when booking. However, you can transfer your ticket to another person.
Can I cancel my ticket? ¶

No, cancellation is unfortunately not possible. However, you can transfer your ticket to another person since it is not personalized.
What happens if I miss my bus? ¶

If you miss your bus, your ticket is unfortunately forfeited. There is no entitlement to a refund or alternative transport. Please arrive at the departure point on time.

What luggage can I bring? ¶

Your ticket includes one large suitcase plus one backpack.
Can I bring a tent, pavilion, or wagon? ¶

Yes, simply add "Extra Luggage" in your shopping cart. This gives you an additional spot in the luggage compartment – valid for both outbound and return journey. Unfortunately, we cannot transport bicycles or oversized items that don't fit in the luggage compartment.
Where is my luggage stored? ¶

Large luggage is stored in the compartment under the bus. You can take your backpack into the bus and store it in the overhead compartment above your seat.

How do I find my bus? ¶

Your ticket contains the exact departure address. Each bus is clearly marked – you'll find the destination displayed in the front windshield at the departure point.
When should I be at the departure point? ¶

Please be at your boarding point 30 minutes before departure. The bus won't wait – if you're late, your ticket is forfeited.
What if the bus is delayed? ¶

If the bus is delayed, we will inform you in time via email or SMS about the new departure time. Please wait at the agreed departure point.
Are there breaks during the journey? ¶

Breaks depend on the driver's legally required rest periods.
Can I eat and drink on the bus? ¶

Yes, but please leave your seat clean. Glass bottles are not allowed.
Is there a toilet on the bus? ¶

Yes, our coaches have an onboard toilet.
Are the buses air-conditioned? ¶

Yes, all our coaches are air-conditioned.

Where will I be dropped off at the festival? ¶

The bus takes you directly to the festival grounds. You'll find the exact address on your ticket.
Where does the return bus depart from? ¶

The return journey departs from the same location as the arrival. The bus displays the destination – look for the sign in the front window.

How can I reach you with questions or problems? ¶

You can reach us by email at shuttle@hansemondial.de. We usually respond within 24 hours.