FAQ :: Rock am Ring Shuttle 2027

Frequently Asked Questions

How do I find my bus? ¶

Your ticket contains the exact departure address. Each bus is clearly marked – you'll find the destination displayed in the front windshield at the departure point.
What do I need to bring? ¶

Your ticket (digital on your smartphone or printed) with a clearly visible QR code.
What if I can't find the bus? ¶

You will receive detailed information about the departure location via email beforehand. The bus will depart from the agreed location.
What luggage may I bring? ¶

Please bring no more than 110 litres of luggage (about 1.5 suitcases). In addition, one piece of hand luggage of up to 25 litres is allowed (a regular backpack).
What if the bus is delayed? ¶

If the bus is delayed, we will inform you in time via email or SMS about the new departure time. Please wait at the agreed departure point.
Is there food on the bus? ¶

No, catering is not provided.
Can I eat and drink on the bus? ¶

Yes, but please leave your seat clean. Glass bottles are not allowed.
Can I drink alcohol on the bus? ¶

The driver's rules apply. Usually alcohol is not prohibited – but please ask beforehand. Glass bottles are not allowed.
Are there toilet breaks during the journey? ¶

The bus follows the driver's legally required rest periods. Toilets can be used during these stops.

Do I have to book outbound and return together? ¶

No, you can book your outbound and return journeys completely independently. This gives you full flexibility to decide when you arrive and leave.
Can I buy multiple tickets in one order? ¶

Yes, you can easily purchase multiple tickets for yourself and your friends in a single order. Each person receives their own ticket with a unique QR code.
Until when can I buy tickets? ¶

You can purchase tickets as long as seats are available – even shortly before departure. However, we recommend booking early as popular departure times may sell out quickly.
Which payment methods are accepted? ¶

We accept credit cards and PayPal. Available options will be displayed at checkout.
Will I receive an invoice? ¶

Yes, you will automatically receive an invoice via email together with your booking confirmation.

Is my ticket personalized or transferable? ¶

Tickets are not personalized and can be transferred to other people. Please note that each QR code can only be scanned once.
Do I need to print my ticket? ¶

No, you can show your ticket digitally on your smartphone. Just make sure the QR code is clearly visible. If your phone battery is low, we recommend a printout as backup.
Can I board/exit at a different stop than booked? ¶

No, your ticket is only valid for the boarding/exit point selected during booking. Please make sure to choose correctly when booking.

What happens if I miss my bus? ¶

If you miss your bus, your ticket is unfortunately forfeited. There is no entitlement to a refund or alternative transport. Please arrive at the departure point on time.
Can I change my ticket to a different day or time? ¶

No, rebooking is unfortunately not possible. Please make sure to select the correct day and time when booking. However, you can transfer your ticket to another person.
Can I cancel my ticket? ¶

No, cancellation is unfortunately not possible. However, you can transfer your ticket to another person since it is not personalized.

Where is my luggage stored? ¶

Large luggage is stored in the compartment under the bus. You can take your backpack into the bus and store it in the overhead compartment above your seat.

Where exactly is the stop at the Nürburgring? ¶

All buses stop at car park D10 close to the festival grounds. From there it is just a few minutes' walk to the campsite and the festival entrance. You will receive the exact location by email before your trip.
How do I find the bus for my return trip? ¶

The return trip departs from the same place you arrived (car park D10). Each bus shows its destination — check the sign in the windscreen.